Octopus Energy, Utility Warehouse and 100Green have been named the best energy providers in an annual survey by watchdog Which? British Gas, Scottish Power and Ovo Energy languish at the bottom of the rankings, based on the experiences of almost 12,000 energy customers and the consumer group’s assessment of 16 firms’ practices and policies. British Gas, Ovo Energy, Scottish Power and So Energy all achieved an overall score of less than 60%. British Gas achieved a below-average customer score of 61% and was one of only four suppliers to receive just two stars for overall customer service.
Our annual energy satisfaction survey results are out today. Almost 12,000 energy customers were surveyed, covering 17 suppliers. Find out: ⚡ Who came out on top ⚡ Which 3 were named Which? Recommended Provider ⚡ How your energy provider rated https://t.
co/uatk2mukFi — Which? (@WhichUK) January 17, 2025 It also received two stars for value for money, and performed poorly for the volume of customer complaints it received in the first half of 2024 and for how efficiently it resolved these complaints, for meeting its smart meter targets and for switching. Which? reveals best and worst energy firms for 2025 Ovo, now the third-largest energy provider in the UK, received the lowest customer score of 56%, with customers reporting negatively on its value for money and communication. So Energy fared better than British Gas and Ovo Energy on customer satisfaction to achieve a score of 63% b.
