Cancun, Q.R. — The National Migration Institute (INM) has announced a series of measures to improve traveler service at the Cancun International Airport.
The announcement came after a multi-level government meeting due to complaints. Travelers into Cancun International have experienced slow moving lines and general inefficiency in the immigration entry processes, while others have reported mistreatment. In a Friday INM meeting chaired by the Governor of Quintana Roo, Mara Lezama, actions were discussed to resolve the problems, one of which was the addition of 100 trained INM agents.
The INM (Instituto Nacional de Migración) says they have also agreed to increase the number of e-Gates in three terminals and offer free Wi-Fi to the public. “To assess the current situation at Cancún International Airport, following instructions from Commissioner Francisco Garduño Yañez, officials from the National Migration Institute participated in a working meeting chaired by the Governor of Quintana Roo, Mara Lezama. “During the meeting, topics related to immigration assistance and the coordination of tasks to streamline the services provided to foreigners were discussed.
During the meeting, the following points were agreed upon. “Staff Reinforcement: The INM will increase the AICUN staff with 100 additional Federal Immigration Agents, with the goal of covering the 110 checkpoints at the airport’s three terminals. In addition, training programs will be implemented to provide.
