Thursday, May 9, 2024 British Airways convened its inaugural Customer Access Advisory Panel, marking the commencement of an initiative to engage with community members for enhancing the overall experience of customers with accessibility needs. The airline’s commitment to delivering a seamless experience for all underscores its dedication to meeting the diverse requirements of its clientele. This independent panel, comprising individuals with visible and non-visible disabilities, convened face-to-face for the first time and will continue to convene every few months.
Their goal is to offer invaluable feedback, discuss new initiatives, and review existing ones, ensuring that British Airways’ products and services prioritize accessibility and inclusivity. From IT solutions to airport and onboard experiences, the panel will significantly influence improvements within the airline, offering practical recommendations rooted in evidence and enriched by firsthand experiences. Leading the panel is Mary Doyle, an accessibility advocate with 25 years of service delivery management experience, including a global perspective due to her extensive travels as a wheelchair user and accessible aviation consultant.
Other panelists include: Together, this panel represents a diverse range of expertise and lived experiences, contributing to British Airways’ ongoing efforts to create a more inclusive and accessible travel experience for all customers. Xavier Mascarell, Customer Accessibility St.
